About the Department
Invest India is the National Investment Promotion and Facilitation Agency under the Department for Promotion of Industry and Internal Trade (DPIIT), Ministry of Commerce and Industry, Government of India. It hosts teams working with various government initiatives such as Make in India, Startup India, AGNii, and PMG.
IT Operations manager primary role will be to assist and guide the team that develops and implements networks and servers, responds to user help desk requests and monitor system stability and performance. The candidate will be responsible for managing and monitoring the entire IT infrastructure of Invest India and identify new solutions that can be deployed to make the environment more secure, robust and resilient.
Key Responsibilities
- The candidate will provide guidance and leadership to the IT technicians, support end users by handling escalations, resolving user issues, and monitoring the performance of business-critical systems to prevent delays and outages and quickly resolve ongoing issues
- Strong knowledge of IT Network infrastructure, architecture, AD, SSO, IAM etc.
- Monitor and maintain IT systems and Servers
- Work experience on WLAN controller and AP’s (Configuration & Management)
- Hands on working experience of Unix/Linux and windows operating systems
- The candidate will be accountable for implementing the identified changes/ upgrades in the IT environment of Invest India
- Define SoP’s and identify potential areas of improvement for the organization
- Assist IT technicians in trouble shooting
- Follow and implement standard operation procedures as per IT Act 2023, ISO 27001 & escalation matrix
- Knowledge of troubleshooting Windows/iOS Operating system, PC Hardware
- Responsible for procurement of various IT supplies
- Oversee upgrades and installation
- IT Asset maintenance & Management
- Prepare scheduled reports related to assets, services and tickets resolved
- Assist technology team with new IT initiatives.
- Be available as required to support business operations apart from working hours.
- Ready to learn, manage, and operate new products or setups for the IT needs in the organization.
Qualifications
- Bachelor’s degree in computer science (CS) or information systems (IS) is a must
- Minimum 5 years of Work Experience in a MNC or a related field
- Strong understanding of network architecture, configurations and infrastructure
- Excellent verbal & written communication skills with analytical and troubleshooting skills
- Self-motivation and the ability to work under minimal supervision is must
- Ability to think of innovative and effective solutions as per the organization’s working environment